How to set-up your contact email address

Many Zapnito features include emails to be sent to registered users. Here’s how to set-up the 'from' address.

The Zapnito platform includes more than 50 automatic emails that help users get the most from their community. These range from invitations to notifications on relevant activity (e.g. when someone comments on their content) to newsletters.

You need to provide a contact or 'from' address for these emails so that they appear to come from you.

Step 1: Choose an email address

In most cases, our customers decide to use an email address something like this: communities@your-domain.com or contact@your-domain.com. You should pick something that makes most sense for your site. You will also need to decide if you plan to allow people to send emails to and/or reply to this email address. The key question here is:

“Will you, or someone in your team be monitoring this email address and replying to emails that your users send to it?”

• If the answer to this question is yes, then you will need somebody in your IT department to create an inbox for this address and give you and / or your team access to monitor any emails that arrive.

• If the answer is no, then you don’t need to contact your IT team. In most cases when the answer to this question is no, then the form of the email address will follow a common convention to be clear to the recipient that it is a 'no reply' email address, e.g. no-reply@your-domain.com

Step 2: Confirm this email address with us

Once you have decided which email address to use, please inform us of the following:

• The email address that you want to use.

• The name and contact details of someone in your IT support team that can assist with the set-up.

Step 3: Grant permission to Zapnito to send emails from your chosen email address

Once you have decided which email address to use and you have notified us, we will need to have the Zapnito email server IP address added to your website domain registration system. This enables Zapnito to send emails on your behalf without them hitting your users’ spam or junk folders.

We will contact your IT team and send them the necessary details needed to put this email authentication in place.

Once that’s all done, we’ll drop you a line to let you know that your contact email address is set-up.

Any queries? Contact us at support@zapnito.com or add a comment below this article.